Certified Medical Administrative Assistant (MAAC)

  Medical administrative assistants, also known as medical secretaries, perform administrative functions for a hospital or clinic using their knowledge of medical terminology and applications. They can work in a variety of locations with common job titles like unit secretary, medical office assistant, patient coordinator or admissions coordinator.

This is a unique role in that it combines both direct and indirect patient care duties. It requires a strong balance of administrative skills and interpersonal abilities.

• Checking patients in at the front desk
• Answering the phone
• Scheduling appointments
• Interviewing patients for case histories and key information prior to appointments
• Compiling medical records and charts
• Processing insurance payments
• Operating computer software and office equipment
• Transferring lab results to the appropriate clinician
• Maintaining supplies and appearance for the office